Written by Jonathan Conda
Overview
Note: EasyPost Insurance only applies to non-U.S.-based organizations.
If you are based in the USA and need to file a claim, follow our guide:
How to File a Claim with Shipsurance
This guide walks through what to do if a package insured via EasyPost is lost or reported damaged. Please review EasyPost's article on 5 Best Practices to Streamline Future Claims for additional tips.
Table of Contents
Getting Started
It is important to know that you can only file claims on products you've insured with EasyPost. Insure any shipment you would want EasyPost to financially cover if the shipment was lost or damaged.
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EasyPost will insure your shipment at a cost of 0.8% of the declared value, with a $1 minimum. This rate was reduced from 1% of the declared value as of 1/14/21 only for Upright Lister users.
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Packages shipped through Lister's EasyPost integration can be insured for up to $15,000
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Exclusively for Upright Lister users, EasyPost will cover all jewelry items
File a Claim with EasyPost
1. Collect the following information:
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Recipients Name
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Ship Date
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Tracking #
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# of Packages
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Item Description
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Confirmation from Customer confirming loss, damage or theft
Most of this information is available in Upright Lister on the order page for the insured item.
For insurance-related inquiries, email EasyPost at insurance@easypost.com.
According to EasyPost's Insurance Guide, you can expect them to process claims within 48 hours of receiving all relevant documentation. Payments are made within 10 business days. Unlike most insurance plans, EasyPost provides international coverage to virtually every country in the world.
Related Guides
How to Select Shipping Insurance
EasyPost Insurance with Upright Lister
How to Add Insurance for Orders in Non-USD Currency
Have questions? Reach out to us at support@uprightlabs.com or via chat anytime between 9am-6pm ET, Monday to Friday