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How to Reconnect Shopgoodwill to Upright Lister

What to do if you see the “Shopgoodwill should be relinked. Go to settings” message

Overview

If your Lister Shopgoodwill password is updated or becomes disconnected from Lister, you’ll see a warning message in Lister letting you know the account should be relinked. This guide walks through how to set a new password and connect it back to Lister.

Table of Contents

Step 1: Find the Upright Labs User Account

Navigate to the admin dashboard in Lister and click on Shopgoodwill in the left navigation menu, then scroll to the “Account Settings” section and note the username at the top of the box:

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Step 2: Locate the Lister User in Shopgoodwill

Login to Shopgoodwill’s seller portal and navigate to the "Manage Users" section. Find the same username from Step 1 above.

Manage User - Seller shopgoodwill.com 2023-01-09 at 11.39.56 AM

❗Important Note: Ensure the user account is set to "Active" before proceeding. If the account is "Inactive" in Shopgoodwill, follow the steps below:

  1. Click the pencil icon next to the User

  2. Change the status to "Active"

  3. Click "Save"
    Manage User - Seller shopgoodwill.com 2023-11-28 at 6.24.00 AM

 

Step 3: Update the Password

Click the padlock icon next to the user to create a new password.

Manage User - Seller shopgoodwill.com 2023-01-09 at 11.48.23 AM

Step 4: Enter New Password in Lister

Return to the Shopgoodwill settings page in Lister and enter the new password. Click “Save” to confirm, then refresh your browser.

 


Have questions? Reach out to us at support@uprightlabs.com or via chat anytime between 9am-6pm ET, Monday to Friday