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How to Troubleshoot Attention Required Etsy Listings

Potential reasons for listing errors and how to resolve listing restrictions

Overview

Etsy requires products to be handmade, craft supplies, or vintage (20+ years old). If Etsy determines your listing falls outside these requirements based on how you've completed the listing fields, you may see a listing error.

This article walks through the common reasons for listing errors, along with troubleshooting steps to clear the errors.

Table of Contents

Why This Happens

How to Fix It

Still Stuck?

Related Guides

How to Review Attention Required Listings

  1. Click on "Review Listings" from the admin dashboard, or navigate to the Attention Required tab of the Listings manager page

  2. Select individual checkboxes next to items, or click the top checkbox to select all items on the page

  3. Click the blue “eye” icon to view the listing

  4. Click "Edit Details" at the bottom of the drawer

  5. Make any needed edits

  6. Click the blue “Save” button at the bottom of the page

Why This Happens

Etsy permits three types of items to be sold on the marketplace:

  • Handmade Items (items that were created by yourself or someone in your company)
  • Craft Supplies, components, materials, or tools that people may use to make their own creations
  • Vintage Goods (items that are 20 years old or older)

Etsy uses your responses to the questions in the listing details to determine eligibility:

  1. "Who made it?"
  2. "When was it made?"
  3. What is it: "Type" and "Is Supply" 

Listing errors typically result from one of these reasons:

  1. "Someone else" was selected for "Who made it?" but item is less than 20 years old: Etsy expects handmade items, and finished goods from others aren’t permitted unless they are supplies

How to Fix It

Edit the listing to adjust one or more of the fields:

  • Who made it? - select "I did" or "A collective" unless it is at least 20 years old
  • When was it made? - ensure it’s at least 20 years old if it was made by "Someone else"

Still Stuck?

  • Double-check you're not mixing up supply vs. finished product or misdating vintage

  • If the error persists after making corrections, please reach out to our support team

Related Articles

How to Connect Etsy to Lister

Guide to Settings: Etsy

How to Use Etsy Listing Options in Lister

Have questions? Reach out to us at support@uprightlabs.com or via chat anytime between 9am-6pm ET, Monday to Friday