Getting Started with Lister Connect to Print Labels and Weigh Items

Written by Rain Gilbert

Overview

Lister Connect is a required app that runs in the background of your computer to power the connection between Upright Lister and your label printers and USB digital scales.

Lister Connect powers the following features in Upright Lister:

Print Manifest barcode labels
Print Product barcode labels
Print Inventory Location barcodes
Print Shipping labels
Weigh and Import Product Weights
Weigh and Import Shipping Box Weights

Every computer in your operation with a connected label printer or digital scale used with Upright Lister requires Lister Connect to be installed and running to perform the above operations. This guide outlines how to install Lister Connect and verify it’s running.

Installation

Troubleshooting

"Installation Failed" Error Message
"This file does not have a program associated with it” Error Message
Can’t Print Labels / Can’t Use Scales
Labels Not Printing Correctly
Scales Not Importing Weight to Lister

Related Guides

Installation

Step 1: Verify you have supported printers, labels, and scales

This guide will walk through the required and supported printers, labels, and scales.

💡Important: Please verify that you are working with supported equipment before installing Lister Connect.

Step 2: Download and install Lister Connect on all of your computers

Click the link below for installation instructions for Windows or Mac. Each computer with a connected label printer or digital scale will need to have this software installed:

How to Install Lister Connect on Windows

How to Install Lister Connect on Mac

Step 3: Enable Lister Connect for your operation

💡Note: This step only needs to be completed once by an Admin user or a Custom Role with access to Print Settings.

Click the gear icon in the top right corner of Lister to navigate to the Admin Settings page
Click “Print Settings” under “Inventory, Shipping and Printing”
Ensure the toggle for “Enable Lister Connect" is toggled on

Troubleshooting

"Installation Failed" Error Message

Sometimes Lister Connect will fail to install if certain malware-detection software is installed on the computer. If you currently have malware-detection software installed, please make sure to safelist Lister Connect during the installation process.

"This file does not have a program associated with it” Error Message

This error may happen if antivirus software falsely identifies and blocks the Lister Connect installation process. Ensure any antivirus protection service allows Lister Connect to continue the installation process, if prompted.

Can’t Print Labels / Can’t Use Scales

If the printer icon at the top right corner of Lister is red, this means Lister Connect is not communicating with Lister. Click below to review our guides to fixing common Lister Connect issues:

Troubleshooting Lister Connect Errors on Windows

Troubleshooting Lister Connect Errors on Mac

Labels Not Printing Correctly

If the printer icon at the top right corner of Lister is green and labels are printing, but printing incorrectly, please review our printing troubleshooting guide:

Printer Troubleshooting

Scales Not Importing Weight to Lister

If your USB scales are not importing weights into Lister, please verify the following:

Ensure the scales are powered on and connected via USB to your computer
Verify Lister Connect is installed and running
Click the green printer icon in the upper right corner of Lister and ensure the correct scales are selected
If the scales are not shown in the dropdown menu, click the refresh button